Warranty Conditions

All Clikes Bikes purchased from Clikebikes B.V. ("Clike")  are covered by the legal guarantee under the European Directive 1999/44/EC.

This means that you are entitled to a legal guarantee of conformity of at least 2 years, which allows you to ask to repair or exchange the good(s), or if this proves impossible, the reimbursement of the sums paid. Clike guarantees against any construction, material and/or paint defects on your Clike Bike(s) based on the following conditions.

Article 1. Applicability
1.1 The warranty period starts on the invoice date of the Clike Bike.
1.2 During the applicable warranty period(s), all parts of which Clike has determined that there is a material and construction-defect will be repaired or reimbursed at Clike's discretion.
1.3 Clike gives a 5-year warranty on the following:

  • material and construction errors of parts (front fork and the engine)

  • the paintwork of the frame and front fork against rust formation under the paint.

  • chrome parts and other paint parts against rust formation.

1.4 Replacing parts during the warranty period are covered by the standard warranty period of the bicycle.


Article 2. Transferable
2.1 Manufacturer's warranty can only be invoked on presentation of the original purchase invoice. The manufacturer's warranty is transferable on condition that the warranty certificate (the original purchase invoice) is presented.

 

Article 3. Battery of the Clike Bike
3.1 Clike gives a 2-year warranty on the battery. The capacity of the battery will decrease in proportion to the number of charging cycles and age. This decrease in capacity is not covered by warranty. Always contact Clike if you have any problems with the battery. At the end of its useful life, the battery may be registered with Clike. He will then take care of the collection of the battery and a correct recycling procedure. Any costs may be charged to you by Clike.

Article 4. Gears of the Clike Bike

4.1 The gears of the Clike fall under the factory warranty. The details of this are as follows: Enviolo, under Fallbrook Technologies Inc. (Fallbrook), offers a 2 year warranty on Harmony H | Sync devices against defects and non-conformity with the contract sale. Based on the inspection of the defect will be repaired, replaced and/or repayment take place.

Article 5. Limitations and Exclusions
5.1 The above warranty conditions do not apply when:

  • The defects are reported 2 months after you have such a lack of conformity discovered;

  • The safety regulations or operating instructions have not been observed;

  • There is normal wear and tear on parts, or incorrect adjustment of tires, chain, brakes, cables, sprockets and/or derailleur;

  • The Clike Bike has not been regularly maintained and repaired by a recognized Clike Specialist;

  • (Technical) Modifications have been made to the original condition, such as the use of unauthorized, incompatible and/or non-original parts and/or accessories;

  • The Clike Bike has been used incorrectly and/or carelessly or not used in accordance with the destination of the Clike Bike, for example for competitions and/or commercial activities;

  • Damage has been caused by not following the Clike manual and safety instructions;

  • Damage has been caused by transport on Clike Bike carriers, among other things;

  • The Clike Bike continues to be used, despite damage and/or defects that have already been established, and this use makes the damage worse.

  • Acknowledged by Clike as caused by a crash. impact or misuse of the Clike;

  • Acknowledged by Clike caused by force majeure (unforeseeable events);

  • Damage has been caused by the result of using any product with a total weight of more than 140 kg. or 308 lb.;

  • The Clike is used for commercial purposes such as rental, courier services, meal delivery services, etc.;

  • Despite the defect, the Clike is still used.

Article 6. Claiming warranty
6.1 The defects must be reported within a period of 2 months from the date on which the defects have been found, despite the duration of the warranty.

6.2 Complaints and warranty requests are handled by Clike. In case of complaints or questions regarding warranty, please contact Clike. It will then be assessed whether there is a guarantee. The relevant part will be sent to Clike with the purchase invoice, stating the complaint.
6.3 Any (dis)assembly costs can be charged to you by Clike.
6.4 Any costs for transporting the Clike Bike and/or parts to Clike may be charged to you.

6.5 Send the warranty claim form (attached in the box, and downloadable from the website) to info@clikebikes.com or to our postal address at:

  • Clike Customer Support
    Taanderijstraat #19
    3133 ET, Vlaardingen
    The Netherlands

6.6 If posting the warranty claim form, please attach the following:

  • a copy of the warranty claim form;

  • a copy of the proof of purchase;

  • two clear images of the problem/defect.

6.7 You will receive feedback on your warranty claim within 5 working days of your request.

Article 7. Liability
7.1 A claim under these warranty conditions honored by Clike expressly does not imply any acknowledgment of liability on the part of Clike for any damage suffered by the owner or third parties. Any liability of Clike for consequential damage is hereby expressly excluded. Clike's liability is limited to what is stipulated in these warranty conditions, unless a mandatory legal provision dictates otherwise.

Article 8. Disclaimer
8.1 It goes without saying that Clike has compiled these warranty conditions with great care. But liability as a result of printing and typographical errors is excluded.